Customer Service Representative - Dayshift Account (Remote from Bali)

Join Probe CX, a global leader in customer experience solutions, as a Customer Service Representative for our dayshift account. This is a unique opportunity to work remotely from the vibrant and culturally rich locations of Bali, where you can enjoy a high quality of life while contributing to our mission of enhancing customer interactions worldwide. In this role, you will be the first point of contact for our clients, ensuring their queries and concerns are addressed promptly and professionally. Probe CX is committed to fostering a supportive and inclusive work environment, where your skills and dedication are valued.

As a Customer Service Representative, you will handle inbound calls, emails, and live chats, providing exceptional customer service. You will also assist in resolving customer issues, gathering feedback, and ensuring our clients' satisfaction. This role is perfect for someone who is passionate about customer service, enjoys working in a dynamic environment, and is eager to make a difference.

With Probe CX, you will have access to a range of tools and software, including Zendesk, Salesforce, and Slack, to streamline your workflow and enhance your productivity. We offer competitive benefits and opportunities for professional growth, making this an ideal role for those looking to advance their career in customer experience.

📋 Tanggung Jawab Pekerjaan

• Handle inbound calls, emails, and live chats to provide excellent customer service.
• Resolve customer issues and queries promptly and professionally.
• Gather and analyze customer feedback to improve our services.
• Collaborate with the team to ensure high customer satisfaction rates.
• Maintain accurate and up-to-date records of all customer interactions.
• Stay updated with industry trends and best practices in customer service.
• Participate in training and development programs to enhance your skills.
• Adhere to company policies and procedures to ensure a positive customer experience.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven track record of providing exceptional customer service.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Proficiency in using CRM software such as Zendesk or Salesforce.
• Fluency in English, both written and spoken.
• Ability to work in a fast-paced, remote environment.
• Bachelor's degree in Business Administration, Communications, or a related field.

🛠️ Keahlian

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