Supervisor Floor (Mandarin Speaker) - Luxury Hospitality

Private Advertiser · 📍 Kuta, Badung, Bali · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 8000000 - 12000000
We are seeking a dedicated Mandarin-speaking Supervisor Floor to join our luxury hospitality team in Kuta, Bali. The ideal candidate will have a strong background in customer service and a passion for delivering exceptional guest experiences. This is an exciting opportunity to be part of a renowned hospitality brand and make a significant impact on our guests' stay.

📋 Tanggung Jawab Pekerjaan

Oversee the day-to-day operations of the hotel floor, ensuring smooth and efficient service delivery.,Manage and train a team of front desk and housekeeping staff to maintain high standards of service.,Handle guest inquiries, complaints, and special requests with professionalism and efficiency.,Coordinate with other departments to ensure seamless guest experiences and resolve any issues promptly.,Maintain accurate records of guest information and room status.,Ensure compliance with hotel policies and procedures, as well as local regulations.,Monitor and report on key performance indicators (KPIs) related to front office operations.,Promote and uphold the hotel's values and culture, fostering a positive and inclusive work environment.

🎓 Kualifikasi & Syarat

Proficient in Mandarin, both spoken and written.,Minimum of 3 years of experience in a supervisory role within the hospitality industry.,Strong knowledge of hotel operations, including front office procedures, housekeeping, and guest services.,Excellent communication and interpersonal skills, with the ability to work well under pressure.,Familiarity with luxury hospitality standards and practices.,Ability to work shifts, including weekends and holidays.,Valid ID and work permit for Bali, Indonesia.,Previous experience working in a Mandarin-speaking environment is a plus.

🛠️ Keahlian

Customer serviceTeam managementProblem-solvingAttention to detailMultilingual communicationConflict resolutionTime managementAdaptability
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